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Airbnb

Global online marketplace connecting guests with stays, experiences and services. Headquarters: San Francisco, United States. Ticker: NASDAQ: ABNB.

31 passages, 5 people quoted. Topics: How much customer support does AI resolve?, How autonomous are the agents, and who checks their work?, Does AI make developers more productive?, How do organizations measure AI's impact?, How much code does AI write?, What does AI cost organizations?, Does AI change headcount and hiring?, How is AI used in product and design?, What does AI do across the whole company?, How widely do employees use AI?, How do coding agents open and merge changes?, How do leaders push AI adoption?, How is AI used for testing?, Can AI do large code migrations?, Can AI fix bugs and handle incidents?, Do organizations build their own AI tools or buy them?.

Nearly 45% of issues that start with our AI assistant are now resolved without a human agent while delivering much faster resolution times.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 6, 2026.

45% support ai resolution share, Q2 2026. No person in the loop

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

reduced the time from concept to delivery by as much as 60%

AirbnbPublished by the organization itself (regulatory filing), no named author

Regulatory filing: SEC filing (8-K exhibit: the company's own shareholder letter), SEC filing (8-K exhibit: the company's own shareholder letter), August 6, 2026.

-60% output change, key initiatives, 2026

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

we've increased the number of features and improvements we shipped this year by nearly 80%.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 6, 2026.

80% output change, H1 2026 vs H1 2025

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

Nearly 60% of the code our engineers produce is now written by AI, which we estimate is about twice the industry average.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), May 7, 2026.

60% ai code share, Q1 2026. Level not stated

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

when guests contact us through our AI aid assistant, over 40% of issues are now resolved without a human agent.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), May 7, 2026.

40% support ai resolution share, Q1 2026. No person in the loop

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

nearly 30% of tickets in North America that are English-based are handled by an AI agent

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), February 12, 2026.

30% support ai resolution share, Q4 2025. Level not stated

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

Our AI assistant is now available in more than 50 languages.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 6, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

our customer support related cost per booking declined approximately 16% year-over-year

AirbnbPublished by the organization itself (regulatory filing), no named author

Regulatory filing: SEC filing (8-K exhibit: the company's own shareholder letter), SEC filing (8-K exhibit: the company's own shareholder letter), August 6, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

we don't need to grow our headcount. at levels that we did in the past because we're getting so much more output and speed from our existing workforce

Ellie MertzChief Financial Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 6, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

For example, groceries took eight months, nine months, and airport pickups took about six weeks to develop.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 6, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

it's not about how many tokens you use, it's about the throughput of your product and the quality of your product designs and how much you're shipping.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 6, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

it obviously does assume a material increase in terms of the AI spend over the course of the year

Ellie MertzChief Financial Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 6, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

In a new world, an engineer can spin up 10 agents and those agents can work 24 seven. I mean, I'm kind of exaggerating a little bit.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), May 7, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

We've seen the cost per booking decrease about 10% year over year in Q1.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), May 7, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

Consistent with prior years, we relied on a global network of approximately 13,000 third-party workers as of December 31, 2025, to support the majority of our community support contacts.

AirbnbPublished by the organization itself (regulatory filing), no named author

Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), February 12, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

During 2025, we introduced new artificial intelligence (“AI”) features to help deliver customer support in certain countries and languages.

AirbnbPublished by the organization itself (regulatory filing), no named author

Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), February 12, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

More than 80% of engineers are now using AI tools.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), February 12, 2026.

Checked against the source [ Grade A ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

We built a custom agent built on 13 different models that have been tuned off of tens of thousands of conversations.

Brian CheskyCo-founder and Chief Executive Officer · Executive

Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 2025.

Checked against the source [ Grade A ] One to two years old Airbnb: $12.2 billion revenue, FY2025 Passage page

Inside of Airbnb, we're double this. So we're closer to 59% today. So more than half of code inside of Airbnb today is primarily authored by AI.

Christopher SansonProduct Lead, AI Developer Experience · Leader

Social post: DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, June 22, 2026.

59% ai code share, as of 2026-06. Level not stated

Checked against the source [ Grade B ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

We have like 50 users and I don't want to scare people, but the PR throughput for these folks is like 3X higher again.

Christopher SansonProduct Lead, AI Developer Experience · Leader

Social post: DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, June 22, 2026.

3x output change, as of 2026-06-22

Checked against the source [ Grade B ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

Our PR throughput inside of Airbnb is 65% higher than it was before we introduced agentic AI.

Christopher SansonProduct Lead, AI Developer Experience · Leader

Social post: DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, June 22, 2026.

65% output change, agentic AI era vs before

Checked against the source [ Grade B ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

97% of active engineers inside of Airbnb are using Agentic AI on a weekly basis so far, 90% daily.

Christopher SansonProduct Lead, AI Developer Experience · Leader

Social post: DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, June 22, 2026.

Checked against the source [ Grade B ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

we haven't done any mandates inside of Airbnb. It's all been organic adoption.

Christopher SansonProduct Lead, AI Developer Experience · Leader

Social post: DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, June 22, 2026.

Checked against the source [ Grade B ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

People that were using agentic AI for four hours or more per day have seen PR output more than double from before AI.

Christopher SansonProduct Lead, AI Developer Experience · Leader

Social post: DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, June 22, 2026.

Checked against the source [ Grade B ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

So as of now, we have about double the amount of users of agentic AI tools as we do active developers

Christopher SansonProduct Lead, AI Developer Experience · Leader

Social post: DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference, June 22, 2026.

Checked against the source [ Grade B ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

we reached 97% of the 3.5K original Enzyme files

Charles Covey-BrandtAuthor of the Airbnb engineering blog post on LLM test migration (role not stated on the page) · Practitioner

Post: Accelerating Large-Scale Test Migration with LLMs, Airbnb engineering blog, March 2025.

Checked against the source [ Grade B ] One to two years old Airbnb: $12.2 billion revenue, FY2025 Passage page

So while we solve 50% of the tickets, we're actually deliberate about the tickets we don't choose to solve yet [with agents].

Ahmad Al-DahleChief Technology Officer · Executive

Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.

50% support ai resolution share, as of 2026-10. No person in the loop

Checked against the source [ Grade C ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

agents spin up to then triage and run your on-call

Ahmad Al-DahleChief Technology Officer · Executive

Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.

Checked against the source [ Grade C ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

every engineer must be able to explain, even if an AI generated the PR, must be able to explain what they built.

Ahmad Al-DahleChief Technology Officer · Executive

Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.

Checked against the source [ Grade C ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

We have our own internal agent that we call AirChat, which [includes] basically all the necessary MCP organizational context,

Ahmad Al-DahleChief Technology Officer · Executive

Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.

Checked against the source [ Grade C ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

"This intelligence layer means I now have total information," he said. "I've cut my meetings in half."

Brian CheskyCo-founder and Chief Executive Officer · Executive

Interview: Entrepreneur (business news magazine), reporting remarks at the Skift Global Forum, Entrepreneur (business news magazine), reporting remarks at the Skift Global Forum, September 25, 2026. Reported by Sherin Shibu.

Checked against the source [ Grade C ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page

Size and results

From the organization's filings and statements, for comparing it with its own past. Not compared with other organizations. Each figure links to its source; expand a row for the exact words.

Measure	Period	Value	Source
Employees	as of 2025-12-31	8,200 people	SEC filing (the company's own regulatory report) (grade A) Exact words “As of December 31, 2025, we had approximately 8,200 employees.” Excludes approximately 13,000 third-party workers who handle most community support contacts.
Employees	as of 2024-12-31	7,300 people	SEC filing (the company's own regulatory report) (grade A) Exact words “As of December 31, 2024, we had approximately 7,300 employees.” 'approximately 7,300'.
Employees	as of 2023-12-31	6,907 people	SEC filing (the company's own regulatory report) (grade A) Exact words “As of December 31, 2023, we had 6,907 employees.”
Employees	as of 2022-12-31	6,811 people	SEC filing (the company's own regulatory report) (grade A) Exact words “As of December 31, 2022, we had 6,811 employees.”
Engineers	as of 2026-06	2,000 people	DX podcast page (DX sells developer-productivity measurement software) carrying a talk given at its DX Annual conference (grade B) Exact words “So we have around 2,000 or so developers inside of Airbnb.” said_on is the date DX's newsletter post of this talk was published (2026-06-22); the talk date is not stated. 'Around 2,000 or so' is approximate. Speaker is a product lead, not HR; no filing gives engineer headcount.
Operating income	Q2 2026	$758 million	SEC filing (the company's own regulatory report) (grade A) Exact words “Income from operations 612 758” Statement of operations in the Q2 2026 letter; columns three months ended June 30, 2025 then 2026. In millions, converted.
Operating income	Q2 2025	$612 million	SEC filing (the company's own regulatory report) (grade A) Exact words “Income from operations 612 758” Statement of operations in the Q2 2026 letter; columns three months ended June 30, 2025 then 2026. In millions, converted.
Operating income	FY2025	$2.5 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “Income from operations 2,553 23 2,544 21” MD&A table in the FY2025 10-K; columns 2024 Amount, 2024 %, 2025 Amount, 2025 %. In millions, converted.
Operating income	FY2024	$2.6 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “Income from operations 1,518 16 2,553 23” MD&A table in the FY2024 10-K; columns 2023 Amount, 2023 %, 2024 Amount, 2024 %. In millions, converted.
Operating income	FY2023	$1.5 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “Income from operations 1,518 16 2,553 23” MD&A table in the FY2024 10-K; columns 2023 Amount, 2023 %, 2024 Amount, 2024 %. In millions, converted.
Operating income	FY2022	$1.8 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “Income from operations 1,802 22” MD&A table in the FY2023 10-K; columns 2022 Amount, 2022 % of revenue, 2023 Amount, 2023 % of revenue. In millions, converted. Reported as "Income from operations".
Revenue	Q2 2026	$3.6 billion	SEC filing (8-K exhibit: the company's own shareholder letter) (grade A) Exact words “Revenue of $3.6 billion in Q2 2026 represented a year-over-year increase of 17%” Quarterly. Quote via fetch tool; matched by SEC full-text search in this filing. Filing date 2026-08-06.
Revenue	Q2 2025	$3.1 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “Revenue 3,096 3,608” Statement of operations in the Q2 2026 letter; columns three months ended June 30, 2025 then 2026. In millions, converted. Quarterly.
Revenue	Q1 2026	$2.7 billion	earnings call transcript via Platform Aeronaut (third-party transcript site) (grade A) Exact words “Revenue grew 18% year-over-year to $2.7 billion, which exceeded the high end of our guidance.” Quarterly. Call date 2026-05-07 per TechCrunch (article of 2026-05-08 says the call was Thursday); transcript page undated.
Revenue	FY2025	$12.2 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “In 2025, revenue increased by 10% to $12.2 billion compared to the prior year” Table in same filing gives $12,241 million
Revenue	FY2024	$11.1 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “In 2024, revenue increased by 12% to $11.1 billion compared to 2023” Table in same filing gives $11,102 million (fetch tool read).
Revenue	FY2023	$9.9 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “In 2023, revenue increased by 18% to $9.9 billion” Quote checked by SEC full-text search only; the FY2024 10-K table gives $9,917 million for 2023.
Revenue	FY2022	$8.4 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “In 2022, revenue grew by 40% to $8.4 billion compared to 2021” Results table in same filing gives $8,399 million (fetch tool read).