We have our own internal agent that we call AirChat, which [includes] basically all the necessary MCP organizational context,
Ahmad Al-DahleChief Technology Officer · Executive, 
Airbnb
Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.
Ahmad Al-Dahle, Chief Technology Officer. Leads Airbnb's technology strategy and its engineering and data science teams, so Al-Dahle sees engineering metrics first-hand; Al-Dahle also has an interest in presenting Airbnb's AI transformation favorably.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Exact match inside a quote attributed to Al-Dahle, including the bracketed [includes], which is the article's own insertion. It is followed by "said Al-Dahle."
Ahmad Al-Dahle (Airbnb), “Latent Space (independent AI engineering publication)”, Latent Space (independent AI engineering publication), 2026-10-02. https://www.latent.space/p/airbnb Archived at https://the-ai-record.com/passages/airbnb-own-internal-agent-call-airchat-which-includes-2026
agents spin up to then triage and run your on-call
Ahmad Al-DahleChief Technology Officer · Executive, Airbnb
Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.
every engineer must be able to explain, even if an AI generated the PR, must be able to explain what they built.
Ahmad Al-DahleChief Technology Officer · Executive, Airbnb
Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.
So while we solve 50% of the tickets, we're actually deliberate about the tickets we don't choose to solve yet [with agents].
Ahmad Al-DahleChief Technology Officer · Executive, Airbnb
Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.
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