People

Richard MacManus

Head of Editorial, Latent Space.

Founded the technology blog ReadWriteWeb (2003 to 2012), per MacManus's Substack bio shown on the page.

Why their word counts: Independent technology editor and writer who interviewed Airbnb's CTO; MacManus reports what the executive said and has no access to Airbnb's data, so the figures are second-hand.

Profile from this source, checked 2026-10-19.

Passages they reported

As a journalist, host or interviewer.

So while we solve 50% of the tickets, we're actually deliberate about the tickets we don't choose to solve yet [with agents].

Ahmad Al-DahleChief Technology Officer · Executive, Airbnb

Interview: Latent Space (independent AI engineering publication), Latent Space (independent AI engineering publication), October 2, 2026. Reported by Richard MacManus.

  • 50% support ai resolution share, as of 2026-10. No person in the loop

Checked against the source [ Grade C ] Said in the last year Airbnb: $12.2 billion revenue, FY2025 Passage page