Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).

The first fetch was blocked by SEC's automated-tool page. A second fetch with a declared research user agent returned the real EX-99.1 document. The sentence reads 'In Q2, our customer support related cost per booking declined approximately 16% year-over-year, driven in part by...'. The passage is an exact substring. This is the company's own shareholder letter.