Intercom (renamed Fin in May 2026)Customer service software company offering a helpdesk, messenger and Fin AI agent; renamed Fin in May 2026. Salesforce completed its acquisition on September 10, 2026; Fin is now part of Salesforce AI Labs. Retained as a separate research organization. Headquarters: San Francisco, United States (founded by four Irish founders; large Dublin presence).
Intercom (renamed Fin in May 2026) sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. Its passages stay in the archive and carry this flag.
6 passages, 2 people quoted. Topics: How much customer support does AI resolve?, Does AI change headcount and hiring?, What does AI do across the whole company?.
Currently at 2 million weekly resolutions and growing fast
Intercom (renamed Fin in May 2026)Published by the organization itself (post), no named author
Post: Fin website (Intercom's rebranded own site), Fin website (Intercom's rebranded own site), October 29, 2026.
We've been seeing around 560,000 resolutions a month with Fin, at about a 79% resolution rate,
Isabel LarrowHead of AI Support (title as shown on Intercom's homepage) · Leader
Post: Intercom website (the vendor's own homepage, quoting a customer), Intercom website (the vendor's own homepage, quoting a customer), October 29, 2026.
Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.
Intercom (renamed Fin in May 2026)Published by the organization itself (post), no named author
Post: Intercom (own site), Intercom (own site), October 2026.
We can teach you what to do because we have fully transformed our own customer experience
Intercom (renamed Fin in May 2026)Published by the organization itself (post), no named author
Post: Fin website (Intercom's rebranded own site), Fin website (Intercom's rebranded own site), October 29, 2026.
A resolution is a type of outcome that is counted when, following Fin's last answer in a conversation, the customer either confirms the answer was satisfactory (confirmed resolution), or exits the conversation without requesting further assistance (assumed resolution).
Intercom (renamed Fin in May 2026)Published by the organization itself (post), no named author
Post: Intercom help center (the company's own documentation), Intercom help center (the company's own documentation), October 29, 2026.
More than 300 are active every week.
Andrii YakovenkoAuthor describing Intercom's internal Claude Code rollout · Practitioner
Post: We gave Claude Code to everyone at Intercom, Intercom Fin blog, March 23, 2026.
From the organization's filings and statements, for comparing it with its own past. Not compared with other organizations. Each figure links to its source; expand a row for the exact words.
| Measure | Period | Value | Source |
|---|---|---|---|
| Customers | as of 2026-06-15 | 30,000 | Salesforce newsroom (press release announcing the acquisition of Fin) (grade B)Exact words“an established global customer base of more than 30,000 companies” Lower bound ('more than'). Salesforce is speaking about Intercom, not Intercom about itself. Raw quote rechecked 2026-10-29 in Salesforce's newsroom copy; investor copy blocked: https://investor.salesforce.com/news/news-details/2026/Salesforce-Signs-Definitive-Agreement-to-Acquire-Fin/ |
| Employees | around, as of 2026-06 | 1,400 people | Irish News (Northern Irish daily newspaper) (grade C)Exact words“Now based in San Francisco and employing around 1,400 people,” Company not named as source, so shown as unconfirmed under the private-organization rule. StockAnalysis (private page, updated 2026-10-29) also lists 1,400 employees and $400M 'Run Rate' revenue with no date or visible footnote; its page is script-rendered so quotes could not be checked, and it is not recorded. |
| Employees | 2022 (Forbes profile retrieved 2022-10-07, per Wikipedia) | 1,013 people | Wikipedia (encyclopedia anyone can edit), citing Forbes (grade D)Exact words“1,013 (2022)” said_on is the Forbes retrieval date Wikipedia cites, not a publication date. Weak; the November 2022 cut (next row) happened a month later. |
| Revenue (estimate) | Fin product 'sales', March 2026 | $100 million | The Currency (Irish business news site) (grade C)Exact words“In March, Fin hit $100 million in sales, causing Salesforce to swoop in.” confidence: low; covers the Fin product, apparently not the whole company (Sacra puts total ARR near $400M). Do not use in the own-past table. |
| Revenue (estimate) | ARR, end of 2025 | $382 million | Sacra (private-company research site; estimates, not company statements) (grade D)Exact words“Sacra estimates Intercom hit $400M in ARR in April 2026, up from $382M at the end of 2025.” confidence: low; same sentence and basis as the April 2026 row. No company-stated revenue or ARR was found for 2022 to 2025. Attribution convention: org:intercom identifies the subject; the estimate is Sacra's, as named in speaker and publisher, not a company statement. Builder limitation: own-past currently renders revenue_estimate rows as annual revenue even when the estimate is ARR. Do not use the generated annual-revenue or revenue-per-employee fields for these rows; ARR is not realized annual revenue. |
| Revenue (estimate) | ARR, April 2026 | $400 million | Sacra (private-company research site; estimates, not company statements) (grade D)Exact words“Sacra estimates Intercom hit $400M in ARR in April 2026, up from $382M at the end of 2025.” confidence: low; a research firm's model with no company documents shown. The same page lists 2026 revenue as $419.00M without calling it an estimate. Attribution convention: org:intercom identifies the subject; the estimate is Sacra's, as named in speaker and publisher, not a company statement. Builder limitation: own-past currently renders revenue_estimate rows as annual revenue even when the estimate is ARR. Do not use the generated annual-revenue or revenue-per-employee fields for these rows; ARR is not realized annual revenue. |
| Valuation | acquisition price announced 2026-06-15 | $3.6 billion | Salesforce newsroom (press release announcing the acquisition of Fin) (grade B)Exact words“Salesforce will acquire Fin for approximately $3.6 billion, subject to customary purchase price adjustments.” Deal closed 2026-09-10 per Salesforce's closing release (https://www.salesforce.com/news/?p=95171), which gave no price. Intercom was renamed Fin in May 2026 (Wikipedia, citing Business Post; not read directly). Raw quote rechecked 2026-10-29 in Salesforce's newsroom copy; investor copy blocked: https://investor.salesforce.com/news/news-details/2026/Salesforce-Signs-Definitive-Agreement-to-Acquire-Fin/ |