More than 300 are active every week.
Andrii YakovenkoAuthor describing Intercom's internal Claude Code rollout · Practitioner, 
Intercom (renamed Fin in May 2026)
Post: We gave Claude Code to everyone at Intercom, Intercom Fin blog, March 23, 2026.
Filed under
Who is speaking
Andrii Yakovenko, Author describing Intercom's internal Claude Code rollout. First-person account of a rollout the author says Yakovenko's team carried out; published by the company and unaudited.
Intercom (renamed Fin in May 2026) sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
How this was checked
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Found in the body: 'Over a thousand people now have access. More than 300 are active every week.' The sentence matches exactly. The byline and author metadata name Andrii Yakovenko, so the speaker attribution holds.
How to cite this passage
Andrii Yakovenko (Intercom (renamed Fin in May 2026)), “We gave Claude Code to everyone at Intercom”, Intercom Fin blog, 2026-03-23. https://ideas.fin.ai/p/we-gave-claude-code-to-everyone-at Archived at https://the-ai-record.com/passages/intercom-more-than-300-active-every-week-2026
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