Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.
Intercom (renamed Fin in May 2026)Published by the organization itself (post), no named author
Post: Intercom (own site), Intercom (own site), October 2026.
Intercom (renamed Fin in May 2026) sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Found verbatim in the Fin AI Agent section of the Intercom homepage, which is Intercom's own copy.
Intercom (renamed Fin in May 2026), “Intercom (own site)”, Intercom (own site), 2026-10. https://www.intercom.com/ Archived at https://the-ai-record.com/passages/intercom-fin-industry-leading-resolution-rates-averaging-76-2026
We've been seeing around 560,000 resolutions a month with Fin, at about a 79% resolution rate,
Isabel LarrowHead of AI Support (title as shown on Intercom's homepage) · Leader, Intercom (renamed Fin in May 2026)
Post: Intercom website (the vendor's own homepage, quoting a customer), Intercom website (the vendor's own homepage, quoting a customer), October 29, 2026.
Something wrong? Report a correction. JSON: /api/v1/passages/intercom-fin-industry-leading-resolution-rates-averaging-76-2026.json