Isabel Larrow, Head of AI Support (title as shown on Intercom's homepage). Runs the support operation Larrow reports on, but is a customer quoted by the vendor on its own marketing page, so the choice of quote is the vendor's.
Intercom (renamed Fin in May 2026) sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
How this was checked
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Found verbatim in the testimonial carousel. In the text, each name follows its quote, and the logos run Anthropic, Glean, Neo Financial. The quote is followed by 'Isabel Larrow Head of AI Support at Anthropic'. That order places the Neo Financial attribution on a different quote, but the carousel is flattened, so the pairing is inferred from layout rather than stated.
How to cite this passage
Isabel Larrow (Intercom (renamed Fin in May 2026)), “Intercom website (the vendor's own homepage, quoting a customer)”, Intercom website (the vendor's own homepage, quoting a customer), 2026-10-29. https://www.intercom.com/ Archived at https://the-ai-record.com/passages/intercom-weve-been-seeing-around-560-000-resolutions-2026
Intercom (renamed Fin in May 2026)