Isabel Larrow

Head of AI Support (title as shown on Intercom's homepage), Anthropic.

Leads AI support at Anthropic, which Intercom names as a Fin customer. No other background checked.

Why their word counts: Runs the support operation Larrow reports on, but is a customer quoted by the vendor on its own marketing page, so the choice of quote is the vendor's.

Profile from this source, checked 2026-10-29.

In their words

We've been seeing around 560,000 resolutions a month with Fin, at about a 79% resolution rate,

Isabel LarrowHead of AI Support (title as shown on Intercom's homepage) · Leader, Intercom (renamed Fin in May 2026)

Post: Intercom website (the vendor's own homepage, quoting a customer), Intercom website (the vendor's own homepage, quoting a customer), October 29, 2026.

79% support ai resolution share, monthly, page undated (fetched 2026-10-29). Level not stated
560,000 support ai volume, per month, page undated (fetched 2026-10-29). Level not stated

Checked against the source [ Grade B ] Said in the last year Sells AI tools Passage page