{
  "apiVersion": "v1",
  "passage": {
    "id": "intercom-weve-been-seeing-around-560-000-resolutions-2026",
    "text": "We've been seeing around 560,000 resolutions a month with Fin, at about a 79% resolution rate,",
    "speaker": "Isabel Larrow",
    "role": "Head of AI Support (title as shown on Intercom's homepage)",
    "organization": "Intercom (renamed Fin in May 2026)",
    "aiVendor": true,
    "work": {
      "title": "Intercom website (the vendor's own homepage, quoting a customer)",
      "type": "post",
      "date": "2026-10-29",
      "publisher": "Intercom website (the vendor's own homepage, quoting a customer)",
      "url": "https://www.intercom.com/"
    },
    "grade": "B",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [
      {
        "metric": "support-ai-resolution-share",
        "value": 0.79,
        "unit": "share",
        "period": "monthly, page undated (fetched 2026-10-29)",
        "definition": "Resolution rate not defined in the quote; Per Intercom's help article on Fin resolutions (not this page): a resolution is counted when, after Fin's last answer, the customer confirms the answer was satisfactory (confirmed) or exits without requesting further assistance (assumed). This page does not define it.",
        "level": "unclear"
      },
      {
        "metric": "support-ai-volume",
        "value": 560000,
        "unit": "count",
        "period": "per month, page undated (fetched 2026-10-29)",
        "definition": "'Resolutions'; Per Intercom's help article on Fin resolutions (not this page): a resolution is counted when, after Fin's last answer, the customer confirms the answer was satisfactory (confirmed) or exits without requesting further assistance (assumed). This page does not define it.",
        "level": "unclear"
      }
    ],
    "context": null,
    "url": "https://the-ai-record.com/passages/intercom-weve-been-seeing-around-560-000-resolutions-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}