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IBM

big-tech

IBM sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. Its passages stay in the archive and carry this flag.

5 passages. Topics: How much customer support does AI resolve?, How autonomous are the agents, and who checks their work?, Does AI change headcount and hiring?, What does AI do across the whole company?, Does AI make developers more productive?, What does AI cost organizations?.

70% of inquiries have been resolved with a digital assistant

IBMPublished by the organization itself (post), no named author

Post: IBM (own site), IBM (own site), August 26, 2025.

70% support ai resolution share, as of 2025-08. Level not stated

Checked against the source [ Grade B ] One to two years old IBM: $67.5 billion revenue, FY2025 Sells AI tools Passage page

AskHR answers 94% of common employee inquiries in minutes or less, without human intervention, any time of the day or night.

IBMPublished by the organization itself (post), no named author

Post: IBM (own site), IBM (own site), August 26, 2025.

94% function agent share, as of 2025-08. No person in the loop

Checked against the source [ Grade B ] One to two years old IBM: $67.5 billion revenue, FY2025 Sells AI tools Passage page

Resolved 86% of queries with AI agents.

IBMPublished by the organization itself (post), no named author

Post: IBM (own site), IBM (own site), 2025.

86% function agent share, 2022 to 2024. Level not stated

Checked against the source [ Grade B ] One to two years old IBM: $67.5 billion revenue, FY2025 Sells AI tools Passage page

AI and Automation have helped IBM unlock extreme productivity gains across the company since January 2023, and we are on track to reach USD 4.5B in savings by the end of 2025.

IBMPublished by the organization itself (post), no named author

Post: IBM (own site), IBM (own site), August 26, 2025.

Checked against the source [ Grade B ] One to two years old IBM: $67.5 billion revenue, FY2025 Sells AI tools Passage page

The AI agent helped contribute to a 40% reduction in the HR team’s operational costs over the past four years.

IBMPublished by the organization itself (post), no named author

Post: IBM (own site), IBM (own site), 2025.

Checked against the source [ Grade B ] One to two years old IBM: $67.5 billion revenue, FY2025 Sells AI tools Passage page

Size and results

From the organization's filings and statements, for comparing it with its own past. Not compared with other organizations. Each figure links to its source; expand a row for the exact words.

Measure	Period	Value	Source
Employees	as of 2025-12-31	264,300 people	SEC filing (the company's own regulatory report) (grade A) Exact words “IBM/wholly owned subsidiaries 264.3 Less-than-wholly owned subsidiaries 8.7 Complementary (1) 13.8” Table in thousands (264.3 = 264,300). Excludes less-than-wholly owned subsidiaries and the complementary workforce.
Employees	as of 2023-12-31	282,200 people	SEC filing (the company's own regulatory report) (grade A) Exact words “282.2 Less-than-wholly owned subsidiaries 8.7 Complementary (1) 14.4” Table in thousands (282.2 = 282,200). Row label for the 282.2 figure is not in the quote; same table layout as the 2025 row.
Revenue	FY2025	$67.5 billion	SEC filing (the company's own regulatory report) (grade A) Exact words “Total revenue $ 67,535 $ 62,753” In millions in the filing; converted.