70% of inquiries have been resolved with a digital assistant
IBMPublished by the organization itself (post), no named author
Post: IBM (own site), IBM (own site), August 26, 2025.
- 70% support ai resolution share, as of 2025-08. Level not stated
Filed under
IBM sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
How this was checked
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The page's Customer support item reads 'By integrating AI into both the client and support professional experience, 70% of inquiries have been resolved with a digital assistant, and…'. The passage is a character-for-character substring, and the page is on IBM's own site.
How to cite this passage
IBM, “IBM (own site)”, IBM (own site), 2025-08-26. https://www.ibm.com/think/insights/enterprise-transformation-extreme-productivity-ai Archived at https://the-ai-record.com/passages/ibm-70-inquiries-been-resolved-digital-assistant-2025
More from the same source
AI and Automation have helped IBM unlock extreme productivity gains across the company since January 2023, and we are on track to reach USD 4.5B in savings by the end of 2025.
IBMPublished by the organization itself (post), no named author
Post: IBM (own site), IBM (own site), August 26, 2025.
AskHR answers 94% of common employee inquiries in minutes or less, without human intervention, any time of the day or night.
IBMPublished by the organization itself (post), no named author
Post: IBM (own site), IBM (own site), August 26, 2025.
- 94% function agent share, as of 2025-08. No person in the loop
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