Resolved 86% of queries with AI agents.
IBMPublished by the organization itself (post), no named author
Post: IBM (own site), IBM (own site), 2025.
- 86% function agent share, 2022 to 2024. Level not stated
Filed under
IBM sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
How this was checked
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Raw curl, tags stripped. The page reads: '...cutting standard support tickets by 56% from 2022 to 2024. Resolved 86% of queries with AI agents.' The sentence matches exactly. IBM's own page.
How to cite this passage
IBM, “IBM (own site)”, IBM (own site), 2025. https://www.ibm.com/case-studies/ibm-client-zero Archived at https://the-ai-record.com/passages/ibm-resolved-86-queries-ai-agents-2025
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