The AI Record

People

Emily Dowse

Head of Support, Arbor Education.

Why their word counts: Runs support at Arbor Education, quoted in a Zendesk customer story.

Profile from this source, checked 2026-10-31.

In their words

We're seeing 71 percent automated resolution—far exceeding the other use cases that we have on average, which sit at around 50 percent.

Emily DowseHead of Support · Leader, Arbor Education

Post: Zendesk customer story (the vendor writing about its own customer), Zendesk customer story (the vendor writing about its own customer), December 9, 2025.

  • 71% support ai resolution share, one use case (reporting queries). Level not stated

Checked against the source [ Grade B ] Said in the last year Passage page