We're seeing 71 percent automated resolution—far exceeding the other use cases that we have on average, which sit at around 50 percent.
Emily DowseHead of Support · Leader
Post: Zendesk customer story (the vendor writing about its own customer), Zendesk customer story (the vendor writing about its own customer), December 9, 2025.
- 71% support ai resolution share, one use case (reporting queries). Level not stated