We're seeing 71 percent automated resolution—far exceeding the other use cases that we have on average, which sit at around 50 percent.
Emily DowseHead of Support · Leader, Arbor Education
Post: Zendesk customer story (the vendor writing about its own customer), Zendesk customer story (the vendor writing about its own customer), December 9, 2025.
Emily Dowse, Head of Support. Runs support at Arbor Education, quoted in a Zendesk customer story.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Found in the body as a quote from Dowse, Head of Support at Arbor Education: 'We're seeing 71 percent automated resolution—far exceeding the other use cases that we have on average, which sit at around 50 percent.' The match is exact apart from curly versus straight apostrophes. The em dash is present in the source.
Emily Dowse (Arbor Education), “Zendesk customer story (the vendor writing about its own customer)”, Zendesk customer story (the vendor writing about its own customer), 2025-12-09. https://www.zendesk.com/customer/arbor-education/ Archived at https://the-ai-record.com/passages/zendesk-were-seeing-71-percent-automated-resolution-far-2025
Something wrong? Report a correction. JSON: /api/v1/passages/zendesk-were-seeing-71-percent-automated-resolution-far-2025.json