Marc Benioff, Salesforce: “50% are with agents, 50% are with humans.”

50% are with agents, 50% are with humans.

Marc BenioffChair, CEO & Co-Founder · Executive, Salesforce

Interview: Fortune (news), Fortune (news), September 2, 2025. Reported by Emma Burleigh.

50% function agent share, as of 2025-08/09 (interview). Level not stated

Checked against the source [ Grade C ] One to two years old Salesforce: $41.5 billion revenue, FY2026 (ended 2026-01-31) Sells AI tools

Filed under

How much customer support does AI resolve?

Who is speaking

Marc Benioff, Chair, CEO & Co-Founder. Runs the company whose support numbers Benioff describes, so first-hand; also an executive promoting the product (Agentforce) Benioff sells and talking on a podcast, so numbers are unaudited.

Salesforce sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.

How this was checked

Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).

Found in the article text as a direct quote: Today, those same interactions are happening, but “50% are with agents, 50% are with humans.” The article attributes it to Benioff on The Logan Bartlett Show. Only curly quotes differ, and the passage matches exactly.

How to cite this passage

Marc Benioff (Salesforce), “Fortune (news)”, Fortune (news), 2025-09-02. https://dc.fortune.com/2025/09/02/salesforce-ceo-billionaire-marc-benioff-ai-agents-jobs-layoffs-customer-service-sales Archived at https://the-ai-record.com/passages/salesforce-today-those-same-interactions-happening-50-agents-2025

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