{
  "apiVersion": "v1",
  "passage": {
    "id": "salesforce-today-those-same-interactions-happening-50-agents-2025",
    "text": "50% are with agents, 50% are with humans.",
    "speaker": "Marc Benioff",
    "role": "Chair, CEO & Co-Founder",
    "organization": "Salesforce",
    "aiVendor": true,
    "work": {
      "title": "Fortune (news)",
      "type": "interview",
      "date": "2025-09-02",
      "publisher": "Fortune (news)",
      "url": "https://dc.fortune.com/2025/09/02/salesforce-ceo-billionaire-marc-benioff-ai-agents-jobs-layoffs-customer-service-sales"
    },
    "grade": "C",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [
      {
        "metric": "function-agent-share",
        "value": 0.5,
        "unit": "share",
        "period": "as of 2025-08/09 (interview)",
        "definition": "Share of customer service interactions handled by AI agents versus humans (Salesforce support)",
        "level": "unclear"
      }
    ],
    "context": null,
    "url": "https://the-ai-record.com/passages/salesforce-today-those-same-interactions-happening-50-agents-2025"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}