we have now done about a million and a half conversations with customers, and at the same time, that’s the agentic layer speaking to the customer
Marc BenioffChair, CEO & Co-Founder · Executive, 
Salesforce
Interview: Salesforce Ben (independent Salesforce news site), Salesforce Ben (independent Salesforce news site), September 3, 2025. Reported by Thomas Morgan.
Marc Benioff, Chair, CEO & Co-Founder. Runs the company whose support numbers Benioff describes, so first-hand; also an executive promoting the product (Agentforce) Benioff sells and talking on a podcast, so numbers are unaudited.
Salesforce sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The article quotes Benioff directly: '“We’re customer zero for our new agentic service and support product, so we have now done about a million and a half conversations with customers, and at the same time, that’s the agentic layer speaking to the customer,” Benioff explained.' The passage is an exact substring of his quote, so these are his own words.
Marc Benioff (Salesforce), “Salesforce Ben (independent Salesforce news site)”, Salesforce Ben (independent Salesforce news site), 2025-09-03. https://www.salesforceben.com/ai-agents-drive-4000-job-cuts-in-salesforce-support-division/ Archived at https://the-ai-record.com/passages/salesforce-now-done-about-million-half-conversations-customers-2025
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