{
  "apiVersion": "v1",
  "passage": {
    "id": "salesforce-now-done-about-million-half-conversations-customers-2025",
    "text": "we have now done about a million and a half conversations with customers, and at the same time, that’s the agentic layer speaking to the customer",
    "speaker": "Marc Benioff",
    "role": "Chair, CEO & Co-Founder",
    "organization": "Salesforce",
    "aiVendor": true,
    "work": {
      "title": "Salesforce Ben (independent Salesforce news site)",
      "type": "interview",
      "date": "2025-09-03",
      "publisher": "Salesforce Ben (independent Salesforce news site)",
      "url": "https://www.salesforceben.com/ai-agents-drive-4000-job-cuts-in-salesforce-support-division/"
    },
    "grade": "C",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [
      {
        "metric": "support-ai-volume",
        "value": 1500000,
        "unit": "count",
        "period": "through mid-2025 (period not stated)",
        "definition": "Conversations with customers handled by the agentic layer on Salesforce support",
        "level": "unclear"
      }
    ],
    "context": null,
    "url": "https://the-ai-record.com/passages/salesforce-now-done-about-million-half-conversations-customers-2025"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}