Last year, 20.6 million users interacted with Erica nearly 700 million times.
Bank of AmericaPublished by the organization itself (post), no named author
Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), March 10, 2026.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The live URL returned only a JavaScript shell with no article text. I used the Wayback raw copy of the same URL. It reads 'Last year, twenty point six 20.6 million users interacted with Erica nearly 700 million times.' The 'twenty point six' is hidden screen-reader text sitting next to the visible '20.6 million'. With that removed the sentence matches. The press release is Bank of America's own.
Bank of America, “Bank of America newsroom (the company's own press site)”, Bank of America newsroom (the company's own press site), 2026-03-10. https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/03/bofa-ai-and-digital-innovations-fuel-30-billion-client-interacti.html Archived at https://the-ai-record.com/passages/bank-of-america-last-year-20-6-million-users-interacted-2026
Since Erica's launch in 2018, total client interactions have surpassed 3.2 billion.
Bank of AmericaPublished by the organization itself (post), no named author
Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), March 10, 2026.
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