{
  "apiVersion": "v1",
  "passage": {
    "id": "bank-of-america-last-year-20-6-million-users-interacted-2026",
    "text": "Last year, 20.6 million users interacted with Erica nearly 700 million times.",
    "speaker": null,
    "role": null,
    "organization": "Bank of America",
    "aiVendor": false,
    "work": {
      "title": "Bank of America newsroom (the company's own press site)",
      "type": "post",
      "date": "2026-03-10",
      "publisher": "Bank of America newsroom (the company's own press site)",
      "url": "https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/03/bofa-ai-and-digital-innovations-fuel-30-billion-client-interacti.html"
    },
    "grade": "B",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "company-wide"
    ],
    "figures": [
      {
        "metric": "support-ai-volume",
        "value": 700000000,
        "unit": "count",
        "period": "calendar 2025 (stated as \"last year\")",
        "definition": "client interactions with Erica (not defined further)",
        "level": "unclear"
      },
      {
        "metric": "customers",
        "value": 20600000,
        "unit": "count",
        "period": "calendar 2025 (stated as \"last year\")",
        "definition": "users who interacted with Erica in the year",
        "level": "n/a"
      }
    ],
    "context": null,
    "url": "https://the-ai-record.com/passages/bank-of-america-last-year-20-6-million-users-interacted-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}