Since Erica's launch in 2018, total client interactions have surpassed 3.2 billion.
Bank of AmericaPublished by the organization itself (post), no named author
Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), March 10, 2026.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The live page is a JavaScript shell, so I used the Wayback copy. It reads 'Since Erica’s launch in 2018, total client interactions have surpassed three point two 3.2 billion.' The 'three point two' is hidden screen-reader text. With that removed the sentence matches, with a curly apostrophe, which is allowed.
Bank of America, “Bank of America newsroom (the company's own press site)”, Bank of America newsroom (the company's own press site), 2026-03-10. https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/03/bofa-ai-and-digital-innovations-fuel-30-billion-client-interacti.html Archived at https://the-ai-record.com/passages/bank-of-america-since-ericas-launch-2018-total-client-interactions-2026
Last year, 20.6 million users interacted with Erica nearly 700 million times.
Bank of AmericaPublished by the organization itself (post), no named author
Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), March 10, 2026.
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