Chief Executive Officer, Zendesk.
Became Zendesk CEO after the founder Mikkel Svane stepped down in November 2022, first as interim and then permanent; before that president of Genesys, where an analyst says Eggemeier ran sales, marketing and support worldwide.
Why their word counts: Runs the company whose numbers Eggemeier gives; promotes Zendesk's AI strategy, and Zendesk is owned by private-equity investors who benefit from its growth. Background per a TechCrunch article, not a Zendesk bio page (the leadership page returned 404).
Profile from this source, checked 2026-10-24.
I've made the decision to reduce our workforce by 8% at Zendesk.
Tom EggemeierChief Executive Officer · Executive, 
Zendesk
Post: Zendesk newsroom (CEO's note to employees, posted by the company), Zendesk newsroom (CEO's note to employees, posted by the company), May 31, 2023.
From 2020 – 2022, our hiring outpaced our business realities.
Tom EggemeierChief Executive Officer · Executive, Zendesk
Post: Zendesk newsroom (CEO's note to employees, posted by the company), Zendesk newsroom (CEO's note to employees, posted by the company), May 31, 2023.