I've made the decision to reduce our workforce by 8% at Zendesk.
Tom EggemeierChief Executive Officer · Executive, 
Zendesk
Post: Zendesk newsroom (CEO's note to employees, posted by the company), Zendesk newsroom (CEO's note to employees, posted by the company), May 31, 2023.
Tom Eggemeier, Chief Executive Officer. Runs the company whose numbers Eggemeier gives; promotes Zendesk's AI strategy, and Zendesk is owned by private-equity investors who benefit from its growth. Background per a TechCrunch article, not a Zendesk bio page (the leadership page returned 404).
Zendesk sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The page reads '...but I’ve made the decision to reduce our workforce by 8% at Zendesk.' The passage matches, with a curly vs straight apostrophe as the only difference. It is in the CEO's note to employees. I did not check separately that the page names him as the author.
Tom Eggemeier (Zendesk), “Zendesk newsroom (CEO's note to employees, posted by the company)”, Zendesk newsroom (CEO's note to employees, posted by the company), 2023-05-31. https://www.zendesk.com/newsroom/articles/zendesk-workforce-reduction/ Archived at https://the-ai-record.com/passages/zendesk-ive-made-decision-reduce-workforce-8-zendesk-2023
From 2020 – 2022, our hiring outpaced our business realities.
Tom EggemeierChief Executive Officer · Executive, Zendesk
Post: Zendesk newsroom (CEO's note to employees, posted by the company), Zendesk newsroom (CEO's note to employees, posted by the company), May 31, 2023.
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