Customer support is a clear area where we should be able to up the quality of our customer support interactions as well as reduce the cost of our effort there.
Balaji KrishnamurthyChief Financial Officer · Executive, 
Uber
Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 5, 2026.
Balaji Krishnamurthy, Chief Financial Officer. Owns Uber's financial reporting and speaks on earnings calls; an executive with an interest in how the company's results are read.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The text matches exactly, in the answer to the question from the Jefferies analyst (John Colantuoni). The speaker label is 'Balaji Krishnamurthy — CFO'.
Balaji Krishnamurthy (Uber), “earnings call transcript via Platform Aeronaut (third-party transcript site)”, earnings call transcript via Platform Aeronaut (third-party transcript site), 2026-08-05. https://transcripts.platformaeronaut.com/transcripts/UBER-2Q26-transcript Archived at https://the-ai-record.com/passages/uber-customer-support-clear-area-where-should-able-2026
at a minimum, it has allowed us to moderate the pace with which we are adding headcount there.
Balaji KrishnamurthyChief Financial Officer · Executive, Uber
Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 5, 2026.
we are seeing doubling in the code output for engineers
Balaji KrishnamurthyChief Financial Officer · Executive, Uber
Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 5, 2026.
We are seeing at the moment near 100% adoption with our engineers on AI-based coding tools.
Balaji KrishnamurthyChief Financial Officer · Executive, Uber
Earnings call: earnings call transcript via Platform Aeronaut (third-party transcript site), earnings call transcript via Platform Aeronaut (third-party transcript site), August 5, 2026.
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