{
  "apiVersion": "v1",
  "passage": {
    "id": "uber-customer-support-clear-area-where-should-able-2026",
    "text": "Customer support is a clear area where we should be able to up the quality of our customer support interactions as well as reduce the cost of our effort there.",
    "speaker": "Balaji Krishnamurthy",
    "role": "Chief Financial Officer",
    "organization": "Uber",
    "aiVendor": false,
    "work": {
      "title": "earnings call transcript via Platform Aeronaut (third-party transcript site)",
      "type": "earnings-call",
      "date": "2026-08-05",
      "publisher": "earnings call transcript via Platform Aeronaut (third-party transcript site)",
      "url": "https://transcripts.platformaeronaut.com/transcripts/UBER-2Q26-transcript"
    },
    "grade": "A",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-cost-and-spend",
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/uber-customer-support-clear-area-where-should-able-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}