Around half of Cora conversations are now entirely contained and we achieved a Cora CSAT of 66%.
NatWest GroupPublished by the organization itself (post), no named author
Post: NatWest Group annual report, strategic report (the company's own annual publication), NatWest Group annual report, strategic report (the company's own annual publication), February 2025.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Extracted the PDF text with pypdf. It reads: 'Around half of Cora conversations are now entirely contained and we achieved a Cora CSAT of 66%.' It is followed by a footnote marker '(3)', which is not part of the passage. The match is exact apart from line breaks.
NatWest Group, “NatWest Group annual report, strategic report (the company's own annual publication)”, NatWest Group annual report, strategic report (the company's own annual publication), 2025-02. https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/annual-reports/ar-2024/strategic-report-2024.pdf Archived at https://the-ai-record.com/passages/natwest-around-half-cora-conversations-now-entirely-contained-2025
In 2024, Cora, our AI virtual assistant, handled 11.2 millionLA Retail Banking conversations, almost half of which required no human input.
NatWest GroupPublished by the organization itself (post), no named author
Post: NatWest Group annual report, strategic report (the company's own annual publication), NatWest Group annual report, strategic report (the company's own annual publication), February 2025.
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