In 2024, Cora, our AI virtual assistant, handled 11.2 millionLA Retail Banking conversations, almost half of which required no human input.
NatWest GroupPublished by the organization itself (post), no named author
Post: NatWest Group annual report, strategic report (the company's own annual publication), NatWest Group annual report, strategic report (the company's own annual publication), February 2025.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Downloaded the PDF with curl and extracted its text with pypdf. It reads: 'In 2024, Cora, our AI virtual assistant, handled 11.2 millionLA Retail Banking conversations, almost half of which required no human input.' The 'LA' is in the source text, probably a footnote marker, and the passage keeps it. The match is character for character apart from whitespace and line breaks. NatWest's own report.
NatWest Group, “NatWest Group annual report, strategic report (the company's own annual publication)”, NatWest Group annual report, strategic report (the company's own annual publication), 2025-02. https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/annual-reports/ar-2024/strategic-report-2024.pdf Archived at https://the-ai-record.com/passages/natwest-2024-cora-ai-virtual-assistant-handled-11-2025
Around half of Cora conversations are now entirely contained and we achieved a Cora CSAT of 66%.
NatWest GroupPublished by the organization itself (post), no named author
Post: NatWest Group annual report, strategic report (the company's own annual publication), NatWest Group annual report, strategic report (the company's own annual publication), February 2025.
Something wrong? Report a correction. JSON: /api/v1/passages/natwest-2024-cora-ai-virtual-assistant-handled-11-2025.json