The AI Record
7.1 million conversations handled by our digital assistant Cora in H1 2026, of which 3.8 million were fulfilled entirely digitally, up by 23% compared with H1 2025.

NatWest GroupPublished by the organization itself (regulatory filing), no named author

Regulatory filing: NatWest Group results announcement (the company's own regulatory results report), NatWest Group results announcement (the company's own regulatory results report), July 31, 2026.

  • 7.1 million support ai volume, H1 2026. Level not stated
  • 3.8 million support ai volume, H1 2026. No person in the loop

Checked against the source [ Grade A ] Said in the last year NatWest Group: £16.6 billion revenue, FY2025

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How this was checked

Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).

I downloaded the PDF and extracted its text with a zlib script, since no PDF tools were installed. The sentence appears in the business performance summary, ending 'up by 23% compared with H1 2025.' It matches exactly and is the company's own report.

How to cite this passage

NatWest Group, “NatWest Group results announcement (the company's own regulatory results report)”, NatWest Group results announcement (the company's own regulatory results report), 2026-07-31. https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf Archived at https://the-ai-record.com/passages/natwest-7-1-million-conversations-handled-digital-assistant-2026

More from the same source

We also expanded AI-enabled capabilities across onboarding, operations and customer servicing, with five agents now live supporting our colleagues in core processes and our first customer-facing GenAI capability launched to help customers with Bankline queries.

NatWest GroupPublished by the organization itself (regulatory filing), no named author

Regulatory filing: NatWest Group results announcement (the company's own regulatory results report), NatWest Group results announcement (the company's own regulatory results report), July 31, 2026.

Checked against the source [ Grade A ] Said in the last year NatWest Group: £16.6 billion revenue, FY2025 Passage page

Colleague usage of AI tools increased threefold during H1 2026 and we launched AI-powered client intelligence which converts advisor calls into actionable insights

NatWest GroupPublished by the organization itself (regulatory filing), no named author

Regulatory filing: NatWest Group results announcement (the company's own regulatory results report), NatWest Group results announcement (the company's own regulatory results report), July 31, 2026.

Checked against the source [ Grade A ] Said in the last year NatWest Group: £16.6 billion revenue, FY2025 Passage page

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