{
  "apiVersion": "v1",
  "passage": {
    "id": "natwest-7-1-million-conversations-handled-digital-assistant-2026",
    "text": "7.1 million conversations handled by our digital assistant Cora in H1 2026, of which 3.8 million were fulfilled entirely digitally, up by 23% compared with H1 2025.",
    "speaker": null,
    "role": null,
    "organization": "NatWest Group",
    "aiVendor": false,
    "work": {
      "title": "NatWest Group results announcement (the company's own regulatory results report)",
      "type": "filing",
      "date": "2026-07-31",
      "publisher": "NatWest Group results announcement (the company's own regulatory results report)",
      "url": "https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf"
    },
    "grade": "A",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [
      {
        "metric": "support-ai-volume",
        "value": 7100000,
        "unit": "count",
        "period": "H1 2026",
        "definition": "'Conversations handled by our digital assistant Cora'; the document does not define 'conversation'.",
        "level": "unclear"
      },
      {
        "metric": "support-ai-volume",
        "value": 3800000,
        "unit": "count",
        "period": "H1 2026",
        "definition": "'Fulfilled entirely digitally': the part of Cora's conversations that needed no person; not defined further.",
        "level": "human-out"
      }
    ],
    "context": null,
    "url": "https://the-ai-record.com/passages/natwest-7-1-million-conversations-handled-digital-assistant-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}