Our AI assistant handled 69% of customer service chats in the last twelve months ended June 30, 2025, according to our service chat log data
KlarnaPublished by the organization itself (regulatory filing), no named author
Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), September 8, 2025.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Matched in the filing: 'Our AI assistant handled 69% of customer service chats in the last twelve months ended June 30, 2025, according to our service chat log data, doing the work equivalent of over 700 full-time agents...'. The passage matches exactly up to 'service chat log data'.
Klarna, “SEC filing (the company's own regulatory report)”, SEC filing (the company's own regulatory report), 2025-09-08. https://www.sec.gov/Archives/edgar/data/2003292/000200329225000036/klarnagroupplcf-1a4.htm Archived at https://the-ai-record.com/passages/klarna-ai-assistant-handled-69-customer-service-chats-2025
our AI assistant has had 25.3 million conversations, solving 69% of customer service chats in the last twelve months ended June 30, 2025
KlarnaPublished by the organization itself (regulatory filing), no named author
Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), September 8, 2025.
Our AI assistant handled 69% of customer service chats in the last twelve months ended June 30, 2025
KlarnaPublished by the organization itself (regulatory filing), no named author
Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), September 8, 2025.
Our average annual revenue per employee at period end has increased from approximately $344,000 in 2022 to approximately $972,000 in the last twelve months ended June 30, 2025.
KlarnaPublished by the organization itself (regulatory filing), no named author
Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), September 8, 2025.
We estimate that our AI assistant does the equivalent work of over 700 full-time agents
KlarnaPublished by the organization itself (regulatory filing), no named author
Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), September 8, 2025.
As of June 2025, 80% of our engineers and data scientists connected to their work software an AI copilot that can create and review code
KlarnaPublished by the organization itself (regulatory filing), no named author
Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), September 8, 2025.
Our legal teams use AI to expedite document review.
KlarnaPublished by the organization itself (regulatory filing), no named author
Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), September 8, 2025.
we operate an internal knowledge chatbot, which we call Kiki, that helps employees find information in real time across internal systems.
KlarnaPublished by the organization itself (regulatory filing), no named author
Regulatory filing: SEC filing (the company's own regulatory report), SEC filing (the company's own regulatory report), September 8, 2025.
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