New AI capabilities have improved service, increased efficiency, and allowed teammates to focus on higher-value client interactions.
Alastair BorthwickExecutive Vice President and Chief Financial Officer · Executive, 
Bank of America
Earnings call: earnings call transcript via Webull (third-party transcript site), earnings call transcript via Webull (third-party transcript site), July 14, 2026.
Alastair Borthwick, Executive Vice President and Chief Financial Officer. Responsible for the bank's overall financial management, so Borthwick reports its results first-hand; Borthwick is an executive presenting the company's own results.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Exact match in the transcript. It sits in the section after the 'Alastair Borthwick:' label and before any later speaker label. Third-party transcript.
Alastair Borthwick (Bank of America), “earnings call transcript via Webull (third-party transcript site)”, earnings call transcript via Webull (third-party transcript site), 2026-07-14. https://www.webull.com/news/15267023092982784 Archived at https://the-ai-record.com/passages/bank-of-america-new-ai-capabilities-improved-service-increased-efficiency-2026
Our associates are generating more than 400,000 prompts a day, and as of last week, we had over 300 AI use cases approved, all of which have good economics, of which 114 are live generative AI use cases.
Brian MoynihanChair and Chief Executive Officer · Executive, Bank of America
Earnings call: earnings call transcript via Webull (third-party transcript site), earnings call transcript via Webull (third-party transcript site), July 14, 2026.
Our bankers automate the research and presentation materials. Our developers code more efficiently, and all our teammates improve productivity, consistency, and client service
Brian MoynihanChair and Chief Executive Officer · Executive, Bank of America
Earnings call: earnings call transcript via Webull (third-party transcript site), earnings call transcript via Webull (third-party transcript site), July 14, 2026.
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