{
  "apiVersion": "v1",
  "passage": {
    "id": "bank-of-america-new-ai-capabilities-improved-service-increased-efficiency-2026",
    "text": "New AI capabilities have improved service, increased efficiency, and allowed teammates to focus on higher-value client interactions.",
    "speaker": "Alastair Borthwick",
    "role": "Executive Vice President and Chief Financial Officer",
    "organization": "Bank of America",
    "aiVendor": false,
    "work": {
      "title": "earnings call transcript via Webull (third-party transcript site)",
      "type": "earnings-call",
      "date": "2026-07-14",
      "publisher": "earnings call transcript via Webull (third-party transcript site)",
      "url": "https://www.webull.com/news/15267023092982784"
    },
    "grade": "A",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/bank-of-america-new-ai-capabilities-improved-service-increased-efficiency-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}