The AI Record
More than 98% of clients get answers they need from Erica within 44 seconds, on average.

Bank of AmericaPublished by the organization itself (post), no named author

Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), April 8, 2024.

Checked against the source [ Grade B ] Over two years old Bank of America: $113 billion revenue, FY2025

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How this was checked

Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).

I matched against the archive.org raw copy because the live URL was an empty JavaScript shell. The HTML reads 'More than <sr-only>ninety eight percent</sr-only><aria-hidden>98%</aria-hidden> of clients get answers they need from Erica within 44 seconds, on average.' The visible text matches the passage exactly.

How to cite this passage

Bank of America, “Bank of America newsroom (the company's own press site)”, Bank of America newsroom (the company's own press site), 2024-04-08. https://newsroom.bankofamerica.com/content/newsroom/press-releases/2024/04/bofa-s-erica-surpasses-2-billion-interactions--helping-42-millio.html Archived at https://the-ai-record.com/passages/bank-of-america-more-than-98-clients-get-answers-they-2024

More from the same source

To date, Erica has responded to 800 million inquiries from over 42 million clients

Bank of AmericaPublished by the organization itself (post), no named author

Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), April 8, 2024.

  • 800 million support ai volume, cumulative since 2018 launch, as of 2024-04-08. Level not stated

Checked against the source [ Grade B ] Over two years old Bank of America: $113 billion revenue, FY2025 Passage page

More than 2 billion since 2018. That's how many interactions Bank of America clients have had with Erica

Bank of AmericaPublished by the organization itself (post), no named author

Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), April 8, 2024.

  • 2 billion support ai volume, cumulative since 2018 launch, as of 2024-04-08. Level not stated

Checked against the source [ Grade B ] Over two years old Bank of America: $113 billion revenue, FY2025 Passage page

When further assistance is needed, Bank of America's Mobile Servicing Chat capability connects clients with a live representative who can answer more complex servicing questions.

Bank of AmericaPublished by the organization itself (post), no named author

Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), April 8, 2024.

Checked against the source [ Grade B ] Over two years old Bank of America: $113 billion revenue, FY2025 Passage page

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