More than 2 billion since 2018. That's how many interactions Bank of America clients have had with Erica
Bank of AmericaPublished by the organization itself (post), no named author
Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), April 8, 2024.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The live URL was an empty JavaScript shell, so I matched against the archive.org raw copy. The raw HTML has a screen-reader-only span 'twenty eighteen' next to the visible aria-hidden span '2018'. Visible wording is 'More than 2 billion since 2018. That's how many interactions Bank of America clients have had with Erica' (followed by ®). The passage matches the visible text, with the straight apostrophe the only normalization.
Bank of America, “Bank of America newsroom (the company's own press site)”, Bank of America newsroom (the company's own press site), 2024-04-08. https://newsroom.bankofamerica.com/content/newsroom/press-releases/2024/04/bofa-s-erica-surpasses-2-billion-interactions--helping-42-millio.html Archived at https://the-ai-record.com/passages/bank-of-america-more-than-2-billion-since-2018-thats-2024
To date, Erica has responded to 800 million inquiries from over 42 million clients
Bank of AmericaPublished by the organization itself (post), no named author
Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), April 8, 2024.
More than 98% of clients get answers they need from Erica within 44 seconds, on average.
Bank of AmericaPublished by the organization itself (post), no named author
Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), April 8, 2024.
When further assistance is needed, Bank of America's Mobile Servicing Chat capability connects clients with a live representative who can answer more complex servicing questions.
Bank of AmericaPublished by the organization itself (post), no named author
Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), April 8, 2024.
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