Russell Brandom

AI Editor, TechCrunch.

Covering the tech industry since 2012 with a focus on platform policy and emerging technologies; previously at The Verge and Rest of World.

Why their word counts: Independent reporter describing Zendesk's announcement; Brandom repeats the company's 80% claim as its belief.

Profile from this source, checked 2026-10-24.

Photo: Russell Brandom's own profile picture on X.

In their words

an autonomous support agent that Zendesk believes will solve 80% of support issues without human intervention.

Russell BrandomAI Editor · Outside the organization, Zendesk

Press report: TechCrunch (news site), TechCrunch (news site), October 8, 2025.

Checked against the source [ Grade C ] Said in the last year Zendesk: $2 billion revenue, ARR, approximate, as of 2025-12 Sells AI tools Passage page