We had an initial goal of about 30 to 35 percent automated resolutions when we first launched. We went up to 60 percent within the first two weeks—and then we had peaks of 85 percent.
Luca GiaccardiSenior Operations Excellence, E-Commerce · Practitioner, Qantas Loyalty
Post: Zendesk customer story (the vendor writing about its own customer), Zendesk customer story (the vendor writing about its own customer), June 25, 2026.
- 60% support ai resolution share, within two weeks of launch. Level not stated