Director of Content & Market Research, CX Foundation (CXF).
Award-winning journalist specializing in technology, customer experience and contact centers, per Mitchell's CXF author page.
Why their word counts: Trade journalist who covers contact centers for a specialist CX media and analyst site; reports what the CEO said on a public podcast and has no stake in Klarna.
Profile from this source, checked 2026-10-19.
As a journalist, host or interviewer.
We ask them if they want to work part-time in customer service
Sebastian SiemiatkowskiChief Executive Officer and co-founder · Executive, 
Klarna
Interview: CX Foundation (specialist customer-experience media and analyst site), CX Foundation (specialist customer-experience media and analyst site), February 17, 2026. Reported by Charlie Mitchell.
We need to rethink this and make customer service a human experience. Everyone who wants a human connection should get it.
Sebastian SiemiatkowskiChief Executive Officer and co-founder · Executive, Klarna
Interview: CX Foundation (specialist customer-experience media and analyst site), CX Foundation (specialist customer-experience media and analyst site), February 17, 2026. Reported by Charlie Mitchell.