Zendesk sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
How this was checked
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The dateline reads 'January 8, 2024 – Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered...'. The passage is an exact prefix of that sentence, in Zendesk's own press release.
How to cite this passage
Zendesk, “Zendesk newsroom (the company's own press release)”, Zendesk newsroom (the company's own press release), 2024-01-08. https://www.zendesk.com/newsroom/press-releases/zendesk-signs-definitive-agreement-to-acquire-klaus/ Archived at https://the-ai-record.com/passages/zendesk-zendesk-today-announced-signed-definitive-agreement-acquire-2024