Zendesk sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
How this was checked
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Found in Zendesk's own press release: 'Zendesk announced its intent to acquire Forethought on March 11, 2026.' It matches exactly. The next sentence says the acquisition closed after customary conditions and approvals.
How to cite this passage
Zendesk, “Zendesk newsroom (the company's own press release)”, Zendesk newsroom (the company's own press release), 2026-03-26. https://www.zendesk.com/newsroom/press-releases/zendesk-completes-acquisition-of-forethought/ Archived at https://the-ai-record.com/passages/zendesk-zendesk-announced-its-intent-acquire-forethought-march-2026