Ultimate’s AI agents automate up to 80 percent of support requests.
ZendeskPublished by the organization itself (post), no named author
Post: Zendesk newsroom (the company's own press release), Zendesk newsroom (the company's own press release), March 13, 2024.
Zendesk sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The press release body reads 'Ultimate’s AI agents automate up to 80 percent of support requests.' It matches character for character, curly apostrophe included. It is Zendesk's own press release.
Zendesk, “Zendesk newsroom (the company's own press release)”, Zendesk newsroom (the company's own press release), 2024-03-13. https://www.zendesk.com/newsroom/press-releases/ultimate-acquisition24/ Archived at https://the-ai-record.com/passages/zendesk-ultimates-ai-agents-automate-up-80-percent-2024
Zendesk announced today it will acquire Ultimate
ZendeskPublished by the organization itself (post), no named author
Post: Zendesk newsroom (the company's own press release), Zendesk newsroom (the company's own press release), March 13, 2024.
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