With 7% of incoming tickets handled by AI agents, Jaycar has saved around AUD85,000.
ZendeskPublished by the organization itself (post), no named author
Post: Zendesk customer story (the vendor writing about its own customer), Zendesk customer story (the vendor writing about its own customer), November 27, 2024.
Zendesk sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
Raw curl, tags stripped. The page reads: 'With 7% of incoming tickets handled by AI agents, Jaycar has saved around AUD85,000.' It matches exactly. This is Zendesk's own customer-story page, written in Zendesk's voice rather than as a quote from a named person, which fits the packet's organization speaker. The same figure also appears in a quote from Deo.
Zendesk, “Zendesk customer story (the vendor writing about its own customer)”, Zendesk customer story (the vendor writing about its own customer), 2024-11-27. https://www.zendesk.com/customer/jaycar/ Archived at https://the-ai-record.com/passages/zendesk-7-incoming-tickets-handled-ai-agents-jaycar-2024
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