In 2024, 21 percent of requests were fully automated and resolved without any agent intervention
ZendeskPublished by the organization itself (post), no named author
Post: Zendesk customer story (the vendor writing about its own customer), Zendesk customer story (the vendor writing about its own customer), June 30, 2025.
Zendesk sells AI or agent tooling, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).
The sentence matches exactly. It sits in Zendesk's own customer-story narration on zendesk.com, so Zendesk is the author (the story is about its customer Zeal). It is not a quote attributed to Zeal.
Zendesk, “Zendesk customer story (the vendor writing about its own customer)”, Zendesk customer story (the vendor writing about its own customer), 2025-06-30. https://www.zendesk.com/customer/zeal/ Archived at https://the-ai-record.com/passages/zendesk-2024-21-percent-requests-were-fully-automated-2025
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