Geoff Charles, Ramp: “We built an actual customer's insight agent that agent pulls…”

We built an actual customer's insight agent that agent pulls from all the data sources at a company.

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

Talk: What product looks like when coding is solved | Geoff Charles (Ramp CPO), Lenny's Podcast (YouTube channel); Geoff Charles's talk at the Lenny and Friends Summit, recorded 2026-09-10, September 25, 2026.

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026

Filed under

How is AI used in product and design?

Who is speaking

Geoff Charles, Chief Product Officer (CPO). Runs product at Ramp, so Charles sees its internal tooling firsthand; Charles is an executive presenting the company's own results at a conference, so the numbers are self-reported and flattering by design.

How this was checked

Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).

Exact word match in the whisper transcript: 'We built an actual customer's insight agent that agent pulls from all the data sources at a company.' A line break falls after 'agent'. Speaker is Charles.

How to cite this passage

Geoff Charles (Ramp), “What product looks like when coding is solved | Geoff Charles (Ramp CPO)”, Lenny's Podcast (YouTube channel); Geoff Charles's talk at the Lenny and Friends Summit, recorded 2026-09-10, 2026-09-25. https://www.youtube.com/watch?v=ZG8Mf3P9xzI Archived at https://the-ai-record.com/passages/ramp-built-actual-customers-insight-agent-agent-pulls-2026

More from the same source

and 1,000 of those PRs over the last month was submitted by a non-engineer.

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026 Passage page

85% of questions that are being asked to PMs now are fully answered with AI.

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

85% function agent share, share of questions asked of PMs, as of 2026-09. Level not stated

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026 Passage page

93% of our PRs are now automatically handled by Review Buddy so that the highest quality engineers are spending time on the 7% of PRs that truly matter,

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

93% function agent share, share of PRs, as of 2026-09. Level not stated

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026 Passage page

Or another question, sales. Asking questions about, what is this feature? How do I sell it? Is it available in Brazil? What's the use case? What's the price? All of these things are fully understood. And gadget, if it does not understand, routes it to the right person.

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026 Passage page

It finds the right human reviewer to loop in.

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026 Passage page

Inspect has a million sessions, 75% of our PRs is actually built by Inspect, and 1,000 of those PRs over the last month was submitted by a non-engineer.

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

75% agent pr share, share of Ramp's pull requests, as of 2026-09. Level not stated

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026 Passage page

Testo, in the last 30 days, caught 425 bugs.

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

425 function agent volume, past 30 days, as of 2026-09-25. Level not stated

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026 Passage page

Thanks to these autonomous loops, 60%, 60% of UX issues that are identified by either a customer or a salesperson or a CX person or ourselves are fixed within 24 hours.

Geoff CharlesChief Product Officer (CPO) · Executive, Ramp

60% function agent share, share of identified UX issues, as of 2026-09. A person approves

Checked against the source [ Grade B ] Said in the last year Ramp: $1.5 billion revenue, annualized revenue (ARR), by early June 2026 Passage page

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