The AI Record

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How this was checked

Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).

Found in the Coutts/Private Banking section of the PDF: “AI tooling has reduced call summarisation time by more than 70%”. The text continues with “and we have continued to see…”, so the passage is a clause cut from a longer sentence. The words match exactly.

How to cite this passage

NatWest Group, “NatWest Group results announcement (the company's own regulatory results report)”, NatWest Group results announcement (the company's own regulatory results report), 2026-02-13. https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-company-announcement.pdf Archived at https://the-ai-record.com/passages/natwest-ai-tooling-reduced-call-summarisation-time-more-2026

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We have accelerated AI and data transformation with partnerships with Open AI, AWS and Accenture.

NatWest GroupPublished by the organization itself (regulatory filing), no named author

Regulatory filing: NatWest Group results announcement (the company's own regulatory results report), NatWest Group results announcement (the company's own regulatory results report), February 13, 2026.

Checked against the source [ Grade A ] Said in the last year NatWest Group: £16.6 billion revenue, FY2025 Passage page

New AI capabilities enabled quicker responses to customer complaints, saving around 90,000 hours per annum through automated summarisation and AI-generated complaint responses.

NatWest GroupPublished by the organization itself (regulatory filing), no named author

Regulatory filing: NatWest Group results announcement (the company's own regulatory results report), NatWest Group results announcement (the company's own regulatory results report), February 13, 2026.

Checked against the source [ Grade A ] Said in the last year NatWest Group: £16.6 billion revenue, FY2025 Passage page

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