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For Employee Support, a proprietary GenAI conversational bot handles over 1.4 million annual inquiries, increasing the self-service rate from 70% to 93%.

Mercado LibrePublished by the organization itself (regulatory filing), no named author

Regulatory filing: MercadoLibre, Inc. Form 10-K, fiscal year 2025, SEC EDGAR, February 25, 2026, at Item 1. Business, AI-Driven Innovation at MercadoLibre.

  • 1.4 million employee support inquiries handled by bot, annual. Level not stated
  • 93% employee support self service rate, after bot introduction. Level not stated

Checked against the source [ Grade A ] Said in the last year

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Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-11-04).

Exact match in the refetched 10-K text.

How to cite this passage

Mercado Libre, “MercadoLibre, Inc. Form 10-K, fiscal year 2025”, SEC EDGAR, 2026-02-25, at Item 1. Business, AI-Driven Innovation at MercadoLibre. https://www.sec.gov/Archives/edgar/data/1099590/000109959026000006/meli-20251231.htm Archived at https://the-ai-record.com/passages/mercado-libre-proprietary-genai-conversational-bot-handles-over-2025

More from the same source

Generative AI (“GenAI”) adoption at MercadoLibre has continued to expand across the organization. Approximately 95% of our employees have adopted GenAI tools in their work. Internal measurements show that about 30% of the code that reaches production is written with the use of AI.

Mercado LibrePublished by the organization itself (regulatory filing), no named author

Regulatory filing: MercadoLibre, Inc. Form 10-K, fiscal year 2025, SEC EDGAR, February 25, 2026, at Item 1. Business.

  • 95% employees adopted genai tools, fiscal 2025. AI assists a person
  • 30% code in production written with ai, fiscal 2025. Level not stated

Checked against the source [ Grade A ] Said in the last year Passage page

We also use autonomous AI agents to support portions of our engineering work. These agents perform defined tasks such as contributing to code reviews, assisting with documentation, reviewing incidents, and handling certain migration and update activities across parts of our codebase. They operate as part of our broader development workflow and complement the work of our engineering teams.

Mercado LibrePublished by the organization itself (regulatory filing), no named author

Regulatory filing: MercadoLibre, Inc. Form 10-K, fiscal year 2025, SEC EDGAR, February 25, 2026, at Item 1. Business.

Checked against the source [ Grade A ] Said in the last year Passage page

This blended figure reflects differences across our portfolio, where mature, large-scale systems and newer environments show varying levels of AI-generated code. All code written with AI is incorporated through our established development, review, and release processes. During the year, we also observed an approximately 40% increase in merged contributions, which we believe reflects improvements in development velocity and ongoing enhancements to our development processes.

Mercado LibrePublished by the organization itself (regulatory filing), no named author

Regulatory filing: MercadoLibre, Inc. Form 10-K, fiscal year 2025, SEC EDGAR, February 25, 2026, at Item 1. Business.

  • 40% increase in merged contributions, fiscal 2025. Level not stated

Checked against the source [ Grade A ] Said in the last year Passage page

To drive usage, the Company has trained over 23,000 people, including leaders and developers, on solving business challenges with AI tools, prompting, and coding.

Mercado LibrePublished by the organization itself (regulatory filing), no named author

Regulatory filing: MercadoLibre, Inc. Form 10-K, fiscal year 2025, SEC EDGAR, February 25, 2026, at Item 1. Business, AI-Driven Innovation at MercadoLibre.

  • 23,000 people people trained on ai tools, fiscal 2025

Checked against the source [ Grade A ] Said in the last year Passage page

Our vision for GenAI is that everyone at the Company can use it to boost their productivity and accelerate business impact. To solve the various challenges in our operations, MercadoLibre has numerous proprietary AI solutions, and our teams are much more efficient today. We are using AI to assist our employees in the production of TV commercials, handling of customer service cases, and response to legal demands.

Mercado LibrePublished by the organization itself (regulatory filing), no named author

Regulatory filing: MercadoLibre, Inc. Form 10-K, fiscal year 2025, SEC EDGAR, February 25, 2026, at Item 1. Business, AI-Driven Innovation at MercadoLibre.

Checked against the source [ Grade A ] Said in the last year Passage page

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