What we are seeing among early customers of Moneybot and Managerbot is that agency matters. When AI helps a customer take an action, they return at dramatically higher rates than when it merely informs.
BlockPublished by the organization itself (regulatory filing), no named author
Regulatory filing: Block, Inc. Q1 2026 Shareholder Letter (Form 8-K, Exhibit 99.1), SEC EDGAR, May 7, 2026, at To Our Shareholders.
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-11-04).
Exact match in the Wayback raw capture of the filing, since sec.gov blocked direct fetches. This is the shareholder letter, so it is Block's own text.
Block, “Block, Inc. Q1 2026 Shareholder Letter (Form 8-K, Exhibit 99.1)”, SEC EDGAR, 2026-05-07, at To Our Shareholders. https://www.sec.gov/Archives/edgar/data/1512673/000119312526212032/d132441dex991.htm Archived at https://the-ai-record.com/passages/block-ai-helps-customer-take-action-return-higher-rates-2026
As of early April, 100% of Block employees are using AI tools to do their work. One of these tools is Builderbot, which serves as both a multiplier for employees and an end to end automation layer, embedded across our engineering workflows, automating support, reviewing code changes, and initiating production-ready builds.
BlockPublished by the organization itself (regulatory filing), no named author
Regulatory filing: Block, Inc. Q1 2026 Shareholder Letter (Form 8-K, Exhibit 99.1), SEC EDGAR, May 7, 2026, at Business Highlights.
In the first two weeks of April, Builderbot and other AI tools reviewed over 90% of production code change requests that were made. As of early April, Builderbot is executing over 200,000 operations per day and is making 15% of our production code changes nearly fully autonomously, with people only intervening to make the final decision to push to production.
BlockPublished by the organization itself (regulatory filing), no named author
Regulatory filing: Block, Inc. Q1 2026 Shareholder Letter (Form 8-K, Exhibit 99.1), SEC EDGAR, May 7, 2026, at To Our Shareholders.
In early 2024, we began developing goose, which was the first agentic harness to enable foundation models to execute work across an enterprise. That work is now changing how Block runs. Velocity continues to increase. As of mid-April, production code changes per engineer are up over 2.5x compared to January.
BlockPublished by the organization itself (regulatory filing), no named author
Regulatory filing: Block, Inc. Q1 2026 Shareholder Letter (Form 8-K, Exhibit 99.1), SEC EDGAR, May 7, 2026, at To Our Shareholders.
A combination of our AI investments and our broader focus on reliability are also driving tangible improvements in quality: incident rates after a production code change were down over 70% in the first quarter of 2026 compared to the first quarter of 2025, and down over 40% relative to the fourth quarter of 2025.
BlockPublished by the organization itself (regulatory filing), no named author
Regulatory filing: Block, Inc. Q1 2026 Shareholder Letter (Form 8-K, Exhibit 99.1), SEC EDGAR, May 7, 2026, at To Our Shareholders.
First, because we are remote-first, decisions, code, designs, and progress are recorded and machine readable, giving AI a useful operating model to learn from and act on.
BlockPublished by the organization itself (regulatory filing), no named author
Regulatory filing: Block, Inc. Q1 2026 Shareholder Letter (Form 8-K, Exhibit 99.1), SEC EDGAR, May 7, 2026, at To Our Shareholders.
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