Bank of America: “94% of client interactions are now digital.” | The AI Record

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94% of client interactions are now digital.

Bank of AmericaPublished by the organization itself (post), no named author

Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), October 14, 2026.

Checked against the source [ Grade B ] Said in the last year Bank of America: $113 billion revenue, FY2025

Filed under

What does AI do across the whole company?

How this was checked

Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-10-31).

Exact match in the 2026-10-02 Wayback capture, in the Digital Capabilities & Adoption block. The live page is JavaScript-only, so I could not check it.

How to cite this passage

Bank of America, “Bank of America newsroom (the company's own press site)”, Bank of America newsroom (the company's own press site), 2026-10-14. https://newsroom.bankofamerica.com/content/newsroom/company-overview/bank-of-america-fast-facts.html Archived at https://the-ai-record.com/passages/bank-of-america-94-client-interactions-now-digital-2026

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Bank of AmericaPublished by the organization itself (post), no named author

Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), October 14, 2026.

Checked against the source [ Grade B ] Said in the last year Bank of America: $113 billion revenue, FY2025 Passage page

19,000 software developers have experienced efficiency gains of over 20% through real-time coding assistance

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Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), October 14, 2026.

19,000 people engineers, as of 2026-10-14
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Checked against the source [ Grade B ] Said in the last year Bank of America: $113 billion revenue, FY2025 Passage page

Clients now interact with Erica nearly 200 million times per quarter.

Bank of AmericaPublished by the organization itself (post), no named author

Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), October 14, 2026.

200 million support ai volume, per quarter, as of 2026-10-14. Level not stated

Checked against the source [ Grade B ] Said in the last year Bank of America: $113 billion revenue, FY2025 Passage page

has surpassed 3.8 billion client interactions since its 2018 launch.

Bank of AmericaPublished by the organization itself (post), no named author

Post: Bank of America newsroom (the company's own press site), Bank of America newsroom (the company's own press site), October 14, 2026.

3.8 billion support ai volume, cumulative since 2018 launch, as of 2026-10-14. Level not stated

Checked against the source [ Grade B ] Said in the last year Bank of America: $113 billion revenue, FY2025 Passage page

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