Shashi Upadhyay
President of Product, Engineering, and AI, Zendesk.
Joined Zendesk in December 2024 from Google, where Upadhyay led Google Ads, Google Analytics, DV3, SA3 and Performance Max; earlier founded Lattice Engines, acquired by Dun & Bradstreet in 2019.
Why their word counts: Oversees Zendesk's product, engineering and AI, so Upadhyay sees the AI agent data first-hand; also an executive promoting the product.
Profile from this source, checked 2026-10-24.